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WhatsApp Business API & conversational commerce

India's default channel, with a catalogue, in-chat UPI checkout and two-way sync to your CRM and ERP.

The short answer

webbox builds WhatsApp Business API solutions: product catalogues, in-chat UPI checkout, broadcast campaigns and automated journeys, synced two-way with your CRM and ERP. With over 500 million Indian WhatsApp users and message open rates far above email, conversational commerce converts well beyond a typical storefront, and wiring it into the back office is what stops it from becoming a second set of books.

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Checkout completed inside the chat with UPIOrders and leads landing in your real systemsCampaigns people actually open

WhatsApp Commerce services

WhatsApp Business API integration

Official API, wired to your systems.

Business API onboarding with two-way sync into your CRM and ERP, so orders, invoices, leads and tickets flow through chat.

Catalogue & in-chat UPI checkout

Browse and pay in one screen.

Product catalogue, cart and UPI checkout inside WhatsApp, posted straight into your order system.

Campaigns & automation

Journeys that get opened.

Broadcasts, drip journeys and template campaigns with consent management, plus email and SMS alongside.

What the work involves

Business API onboarding

Official API setup, number migration and template approval, with two-way sync to your CRM, helpdesk, orders and invoices.

Catalogue & UPI checkout

Browse products and pay by UPI inside the conversation, so the funnel collapses to a single screen.

Campaigns & journeys

Broadcasts, drip journeys and template campaigns with consent management, plus email and SMS as supporting channels.

Support automation

AI-assisted replies and ticket deflection with a clean handoff to a person, rather than a bot loop customers learn to escape.

Back-office sync

Orders, invoices, leads and tickets flowing between WhatsApp and your CRM and ERP, in both directions.

Compliance & consent

Opt-in capture, consent records and template policy compliance, so the number does not get quality-rated into uselessness.

Tech we use

WhatsApp Business APIMeta Cloud APIRazorpay / UPIn8nNode.js

Best-fit industries

retail posecommerce d2cfmcgfood beveragewholesale distributioneducation

WhatsApp Commerce: good to know

Why WhatsApp commerce for India?
It is where buyers already are, and message open rates sit far above email. In-chat UPI checkout compresses the funnel to one screen, which is why conversion typically runs well ahead of a classic storefront for repeat and considered purchases.
Does it connect to our CRM and ERP?
Yes, two-way, whichever ones you run. Orders, invoices, leads and helpdesk tickets sync automatically, so WhatsApp is a channel rather than a parallel system somebody reconciles by hand.
What about template approval and messaging limits?
We handle template submission and the quality-rating rules that decide your messaging tier. Getting consent capture right early is what keeps a number from being throttled later.

Other services

ERP CRM SaaS Products AI Agents Custom Software Mobile Apps Data & Analytics Integrations Cloud & DevOps Managed Services AI Search (GEO)

Ready to talk WhatsApp Commerce?

Tell us the problem. We'll come back with a plan, a price, and who'd actually build it.

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