WhatsApp Commerce

WhatsApp Business API & conversational commerce

India's default channel, with a catalog, in-chat UPI checkout and two-way Odoo sync.

The short answer

webbox builds WhatsApp Business API solutions for Indian businesses: product catalogs, in-chat UPI checkout, broadcast campaigns and automated journeys, all synced two-way with Odoo CRM, inventory and invoicing. With 535M+ Indian WhatsApp users and ~98% open rates, conversational commerce converts far better than classic storefronts, and we wire it directly into your back office.

Last updated 30 Jun 2026

Checkout inside WhatsApp with UPITwo-way sync to Odoo CRM & ordersBroadcasts with ~98% open rates

What's included

WhatsApp Commerce services

WhatsApp Business API Integration

Official API, wired to Odoo.

WhatsApp Business API onboarding with two-way Odoo sync, so orders, invoices, CRM and helpdesk all flow through chat.

WhatsApp Catalog & In-Chat UPI Checkout

Browse and pay in one screen.

Conversational commerce: product catalog, cart and UPI checkout inside WhatsApp, posted straight to Odoo orders.

WhatsApp Campaigns & Automation

Journeys that get opened.

Broadcasts, drip journeys and template campaigns with consent management, plus email and SMS as supporting channels.

How we deliver

What the work involves

WhatsApp Business API

Official API setup with two-way sync to Odoo CRM, helpdesk, orders and invoices.

Catalog & UPI checkout

Browse products and pay with UPI right inside the chat, so conversational commerce happens on one screen.

Campaigns & automation

Broadcasts, journeys and template messages, with email/SMS as supporting channels.

Support automation

AI-assisted replies and ticket deflection with clean human handoff.

Tech we use

WhatsApp Business APIOdooRazorpay/UPIMeta Cloud APIn8n

Best-fit industries

retail pos ecommerce d2c fmcg food beverage wholesale distribution

Questions buyers ask

WhatsApp Commerce: good to know

Why WhatsApp commerce for India?

With 535M+ users and ~98% message open rates, WhatsApp is where Indian buyers already are. In-chat UPI checkout compresses the funnel to one screen, lifting conversion well beyond classic storefronts.

Does it connect to Odoo?

Yes, two-way. Orders, invoices, CRM leads and helpdesk tickets sync between WhatsApp and Odoo automatically.

Other services

Odoo ERP AI Agents Custom Software Integrations Cloud & Managed AI Search (GEO)

let's build it

Ready to talk WhatsApp Commerce?

Tell us the problem. We'll come back with a plan, a price, and who'd actually build it.

Start a project Browse services

Free scoping call
Reply within 1 business day
No lock-in